This page tells you what you pay, when the money actually moves, what shows up on your statement, and what to do if a charge looks wrong. The prices, the tax line and the payment options you see at checkout are the ones that apply to your order.<\/p>\n\n
All prices on www.neyvella.com are in U.S. dollars. They do not include sales tax. Sales tax is calculated at checkout from the address you are shipping to, and it appears on its own line before the button that confirms payment. Shipping appears on its own line as well. You see the full total, goods plus shipping plus tax, on screen before you confirm anything.<\/p>\n\n
Sales tax and shipping are the only two amounts we add to the price shown on a product page. No other charge from us appears for the first time on the confirmation screen. The shipping cost and the free shipping threshold are on Shipping and Delivery<\/a>.<\/p>\n\n If your card was issued outside the United States, your bank converts the dollar amount at its own exchange rate and may add a foreign transaction fee. We do not charge that fee, we never receive it, and we cannot control it. Your bank can tell you both the rate and the fee before you order.<\/p>\n\n We collect sales tax in every state where we have nexus, physical or economic, and we send what we collect to that state. We do not keep any part of it. Economic nexus means passing a state’s sales threshold, so a store can owe tax in a state where it has no office, no warehouse and no employee. Physical presence stopped being the test in South Dakota v. Wayfair, Inc.<\/em>, 585 U.S. 162 (2018), so a store that tells you it collects no tax because it is not located in your state is repeating a rule that no longer exists.<\/p>\n\n The list of states where we are registered changes as thresholds are crossed, so we do not print it here, where it would go stale between updates. The tax that applies to you is the one calculated in your cart from your shipping address. If no tax line appears, we are not collecting tax on that order.<\/p>\n\n Some addresses never carry state sales tax:<\/p>\n\n Clothing and footwear are taxed differently from state to state, which is why two orders of the same value can end with different tax:<\/p>\n\n In some states the shipping charge is itself part of the taxable amount, so tax is calculated on goods plus shipping. That rule is on Shipping and Delivery<\/a>.<\/p>\n\n If you think your order was taxed incorrectly, write to contact@neyvella.com with the order number and the address it shipped to. We check the calculation and refund the difference to the extent the state allows.<\/p>\n\n The methods you can use are shown at checkout, in the payment step, after you enter the shipping address: Metodele de plat\u0103 se stabilesc \u00eenainte de lansare. If a method is not shown there, we do not accept it.<\/p>\n\n We show a card brand only where that brand actually works. American Express and Discover are accepted under agreements separate from Visa and Mastercard, so a row of logos elsewhere on the internet tells you nothing about this store. Checkout is the only accurate list.<\/p>\n\n Two things we do not do, so you do not have to wonder:<\/p>\n\n The sections below on authorization, statements, card data and fraud screening apply when you pay by card.<\/p>\n\n We do not add a surcharge, a convenience fee or a processing fee for any payment method.<\/p>\n\n There is also no handling fee, no order fee and no minimum order fee. The price on the product page is the price of the product, with every mandatory charge of ours already inside it. Sales tax, which the state sets, and shipping, which you see before you pay, are the only lines added on top. Paying one way never costs you more than paying another way, and we do not run the reverse of that trick either, where one method gets a discount so the others can be called standard.<\/p>\n\n Authorization and charge are two different events, and the gap between them is where most payment confusion starts.<\/p>\n\n Authorization.<\/strong> When you place the order, we ask your bank to authorize the amount. Your bank sets that money aside and your available balance drops. Nothing has moved yet. Your banking app usually labels it pending.<\/p>\n\n Charge.<\/strong> The money moves when we capture the authorization. We do not capture an amount for an item we cannot ship. If we cancel the order, or cancel one line because a product turns out to be out of stock, that amount is never taken.<\/p>\n\n An authorization we never capture is released by your bank, not by us. That usually takes 3 to 7 business days. Your bank sets the period and we cannot shorten it, but we can confirm in writing that we took no money, which is what your bank will ask you for.<\/p>\n\n If a payment fails and you try again, you may see more than one pending hold for the same order. Only one of them can ever be captured. The rest drop off on your bank’s schedule.<\/p>\n\n A card is usually declined for one of these reasons: not enough funds, a per transaction or daily limit, an expired card, a mistyped number or expiry date, or a billing address that does not match the one your bank has on file. Your bank knows the exact reason. We receive the refusal with no explanation attached, so asking us is slower than asking them. Call the number on the back of your card, or go back to checkout and use another method. Your cart stays as it was.<\/p>\n\n Your card statement will show NEYVELLA 3073579680. The phone number is part of the descriptor on purpose, so you can reach us straight from the statement without having to identify the store first.<\/p>\n\n A descriptor can look unfamiliar for ordinary reasons: it carries our legal name, Neyvella LLC, rather than the name on the product page you remember, and a card ending in the same four digits may belong to someone else in your household. Check your order confirmation email before you decide the charge is not yours.<\/p>\n\n If it still matches nothing, write or call us before you open a dispute with your bank. We can look a charge up in minutes with the date and the amount, while a dispute takes your bank weeks. This is a request, not a condition. Your right to dispute is described at the end of this page, and we do not ask you to give up any part of it.<\/p>\n\n We do not store, process or transmit your full card number, expiration date or security code. You enter those directly into the environment of our payment provider, which is validated to PCI DSS v4.0.1. What comes back to us is the outcome, approved or declined, and a reference number for the transaction.<\/p>\n\n We do not describe Neyvella as PCI DSS certified, because it is not. A store that hands card entry to a validated provider completes a self assessment questionnaire, which is a statement we make about ourselves, not a certificate anyone issued to us. The validation belongs to the provider.<\/p>\n\n The connection between your browser and the payment step is encrypted. Encryption lowers risk. It does not make a system impossible to attack, and any store that promises you otherwise is overselling.<\/p>\n\n Your bank may ask for one extra confirmation on some transactions: a code sent to your phone, an approval in your banking app, or a password you set earlier. In the United States this step is applied selectively, on your bank’s own risk rules. It is not automatic and it is not something we turn on for you. The rule that makes strong authentication mandatory, PSD2, applies in the European Economic Area, not here.<\/p>\n\n Every order runs through automated checks before it ships. The checks compare billing and shipping details, look at the pattern of the order itself, and use signals returned by the payment provider. Most orders pass and you never notice. This is automated processing, described the same way in our Privacy Policy<\/a>.<\/p>\n\n If an order is held or refused by these checks, no money is taken from you. An authorization that is never captured is released by your bank, on the schedule described above.<\/p>\n\n A person will review the decision if you ask. Write to contact@neyvella.com with the order number and we look at it by hand, rather than leaving an automated refusal as the final answer. We may also contact you at the email address or phone number on the order to confirm it before we ship.<\/p>\n\n We do not publish the rules the checks use. Publishing them would tell whoever is testing stolen cards exactly how to get past them. We can always tell you whether your own order was held, and what we need in order to release it.<\/p>\n\n There are two refund situations, with two different deadlines. They are not interchangeable, so they are written separately here.<\/p>\n\n If we cannot ship by the date we gave you, you can cancel, and we refund the full amount you paid, including shipping, handling and insurance. Where you paid by cash, check or money order, the refund goes out within 7 business days. Where the purchase sits on a credit account we hold ourselves, we credit it within one billing cycle. These deadlines come from the federal Mail Order Rule, 16 CFR 435.2(d); they are not deadlines we set for ourselves. The notice you receive before a shipment runs late, and the way cancellation works, are on Shipping and Delivery<\/a>.<\/p>\n\n We issue the refund within 5 business days after we receive and inspect the return.<\/p>\n\n Your bank then posts the money on its own schedule, usually 5 to 10 business days after we issue the refund. We do not control that step, and for that reason we will not name a date on which the money will be back in your account. What we can tell you, and will, is the day we issued the refund and the reference number, which is what your bank needs in order to trace it.<\/p>\n\n Refunds go back to the method you paid with. Where that method cannot receive a refund, we contact you and agree on another route before sending anything. We do not charge consumers a restocking fee. The return window, the condition items have to be in and who pays return shipping are on Returns and Refunds<\/a>.<\/p>\n\n When we show a crossed out reference price next to a sale price, the reference price is one at which we actually offered the item, in the ordinary course of business, for a reasonably long period. That is the standard in 16 CFR 233.1. We do not invent a higher former price to make a discount look bigger than it is.<\/p>\n\n Discounts apply before tax, so the state’s tax is calculated on what you actually pay for the goods. If a promotion has conditions, the conditions are written where the promotion is offered, not in a footnote somewhere else. How a discount affects the free shipping threshold is explained on Shipping and Delivery<\/a>.<\/p>\n\n Exemption does not follow from being a company, and it does not follow from having an EIN. It follows from a valid exemption or resale certificate for the state we are shipping to. A seller who applies an exemption without a valid certificate still owes the tax, which is why we ask for the document rather than for your word.<\/p>\n\n Send the certificate to contact@neyvella.com before you place the order. We validate it, then set your account so tax is not charged on orders shipping to that state. An order placed before we have validated a certificate is taxed, and we can refund that tax only to the extent the ship to state allows a refund. Where the state does not allow one, you claim the credit on your own return instead.<\/p>\n\n Certificates we accept:<\/p>\n\n A certificate has to carry your sales tax registration number in the state we ship to, the type of business you run, a description of the goods you buy for resale, and the signature of someone authorized to sign for you. If one of those is missing, the certificate is not valid and we cannot act on it, so we come back to you rather than ship the order untaxed.<\/p>\n\n We keep certificates for the audit period of the state, generally 3 to 4 years, and we ask you for a new one when yours expires. A certificate covers one state. If you start shipping to a second state, send a certificate for that state too.<\/p>\n\n Payment in advance is the rule. A business order ships after it is paid, the same as any other order.<\/p>\n\n Trade credit exists only where you apply for it in writing and we approve the application individually, in writing, before the order. An approval states a limit and states the terms. Without one, no order ships on credit, whatever payment terms a purchase order carries. Terms printed on your purchase order, in a vendor portal or in a supplier agreement do not change ours; the clause and the reason for it are in Terms of Sale<\/a>, in the section for business customers.<\/p>\n\n The business terms apply only when you check the business customer box at checkout. Without that box you are buying as a consumer and you keep every consumer protection, whatever the company name field says.<\/p>\n\n Our EIN and our bank details are not published on this site. We send them on the invoice, or in reply to a written request from you.<\/p>\n\n Work through this in order. Most unrecognized charges are explained by the first three steps.<\/p>\n\n We reply within 5 to 7 business days and tell you what we find, including when what we find is that the charge is not ours.<\/p>\n\n We keep these documents for every order and resend them at your request: the order confirmation with the order number, the shipping confirmation with the tracking number, the delivery confirmation from the carrier, and the invoice, which we email no later than the day the order ships. A bank reviewing a disputed charge looks at the same documents, so having them in hand helps you whichever direction the question goes.<\/p>\n\n You can dispute a charge with your bank whether or not you talk to us first. Nothing on this site removes that right, and nothing on any site could: a written waiver of the rights under the Electronic Fund Transfer Act is void, 15 U.S.C. 1693l.<\/p>\n\n The deadlines run from your statement, not from the day the package arrived, so note the date as soon as a charge looks wrong.<\/p>\n\n We ask you to contact us first because a descriptor question or a duplicate hold takes us minutes, while a dispute takes your bank weeks and leaves you without the money in the meantime. Asking is all we do. We do not treat a dispute as a breach of our terms, we do not close accounts over one, and we send you the order documents even after you have opened one.<\/p>\n\n Write to contact@neyvella.com or call +1 307-357-9680. Support answers 24\/7. If your question is about an existing order, put the order number in the message; it lets us answer without a round of questions first. Related pages: Shipping and Delivery<\/a>, Returns and Refunds<\/a>, Terms of Sale<\/a> and Frequently Asked Questions<\/a>.<\/p>\n\n Last updated: .<\/p>","protected":false},"excerpt":{"rendered":" How you can pay, and when each payment clears.<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":6,"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":1049,"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/pages\/21\/revisions\/1049"}],"wp:attachment":[{"href":"https:\/\/www.neyvella.com\/ro\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Sales Tax<\/h2>\n\n
Payment Methods We Accept<\/h2>\n\n
No Surcharges and No Processing Fees<\/h2>\n\n
When Your Card Is Authorized and When It Is Charged<\/h2>\n\n
What Appears on Your Statement<\/h2>\n\n
How We Protect Card Data<\/h2>\n\n
Fraud Screening<\/h2>\n\n
Refunds: How and When<\/h2>\n\n
If your order is cancelled because we could not ship it in time<\/h3>\n\n
If you return an item<\/h3>\n\n
Promotional Pricing<\/h2>\n\n
Sales Tax Exemption for Business Customers<\/h2>\n\n
Payment Terms for Business Customers<\/h2>\n\n
If You Do Not Recognize a Charge<\/h2>\n\n
Your Right to Dispute a Charge With Your Bank<\/h2>\n\n
Questions About a Payment<\/h2>\n\n