Contact
How to reach us, how fast we answer, and what to have ready so the first message settles it.
Every way to reach us is on this page, with the inbox that handles it and how long we take to answer. Some requests go to a dedicated address, because the answer has a deadline and the clock starts when the message arrives there. Pick the right one and you save yourself a day.
Email Us
Email: contact@neyvella.com
This is the best channel for anything about an order you already placed. You can attach photos, and both of us keep a written record of what was agreed. Messages that arrive during the hours listed below get an answer the same business day. Messages that arrive in the evening, on a weekend, or on a US federal holiday get an answer on the next business day.
Do not put card numbers, account passwords, or Social Security or other government ID numbers in an email or in the contact form. We never need them to help you, and ordinary email is not private in transit.
Call Us
Phone: +1 307-357-9680. Support answers 24/7. You can also write to us on WhatsApp at +1 781-678-5259.
Answering and shipping are two different things. Someone answers you at any hour, but orders are packed and dispatched on business days only, so a message on a Sunday night gets a reply that night and a parcel on Monday. Saturdays, Sundays and US federal holidays are not counted as business days.
Call when you need an answer on the spot: you want to know whether an item is still in stock, you typed the shipping address wrong, or you want to stop an order before it ships. If a call ends with something we promised you, send the same thing by email afterward. A written trace protects you better than the memory of a phone call.
Our Mailing Address
30 N Gould St, Ste N, Sheridan, WY 82801, United States
This is our mailing address. It is the same address printed at the bottom of every commercial email we send and the same one you will find on Returns and Refunds. Use it for letters, invoices, and formal notices.
Do not ship products here. Returns and warranty shipments go to different places, for the reasons in the next two sections.
Where to Send a Return
Returns go to 30 N Gould St, Ste N, Sheridan, WY 82801, United States, not to the mailing address above. Read Returns and Refunds before you tape the box: it tells you what to put inside, what condition the item has to be in, and who pays the shipping. You have 30 to send an item back.
The short version on cost, so this page and the returns page say the same thing: you pay return shipping when you changed your mind, and we pay it when the item arrived defective, arrived damaged, or is not what you ordered. There is no restocking fee on personal orders.
Write the order number on a slip of paper inside the box. A package with no order number in it still gets processed, but it waits until we can match it to you by hand.
Where to Send a Warranty Claim
Do not ship anything for a warranty claim before you hear from us. Email contact@neyvella.com first, with the order number, what the product does or fails to do, and two or three photos. We answer within one business day and send you the shipping instructions, including the address to use for that item.
The instructions depend on the product, so a package sent ahead of them can land somewhere that cannot process it and come back to you a week later, unopened. The warranty we give runs 24 from delivery. What it covers, and what it does not, is on Limited Warranty.
Privacy Requests
Send anything about your personal data to contact@neyvella.com. That address handles requests for a copy of the data we hold about you, corrections, deletion, and removal from our marketing email list.
We answer within 45 calendar days. If a request needs longer, we tell you inside those first 45 days and take at most 45 more. Requests to stop marketing email are handled within 10 business days at the latest, usually the same day.
Write from the email address on your account when you can. It is the fastest way for us to be reasonably sure the request comes from you, and it saves you from proving your identity some other way. Do not send copies of ID documents unless we ask for them. What we collect and why is on Privacy Policy.
Accessibility Feedback
If part of this site blocks you, write to contact@neyvella.com. Tell us the address of the page, what you were trying to do, and the browser, screen reader, or other assistive technology you use. Those three details are usually enough for us to reproduce the problem.
We confirm your message within 3 business days. Within 30 days we send you either the fix or a written plan with a date on it.
If a barrier stops you from finishing an order, say so in the message. We will place the order together with you by email, at the same price and on the same terms as on the site. The barriers we already know about are listed on Accessibility Statement.
Business and Wholesale Inquiries
Buying on behalf of a company, or buying for resale, goes to contact@neyvella.com. To open a business account, send us:
- the legal name of the company, spelled exactly as it is registered;
- the state where it is registered;
- your EIN;
- a resale certificate valid in the state we ship to, if you buy for resale;
- the name and email address of each person authorized to place orders on the account.
The last item matters more than it looks. An order placed by someone at your company who was never authorized to place it still reaches us looking like your order. Naming the people who may buy is what lets us stop the ones who may not.
Sales tax applies to every order. We remove it only after we validate a certificate that reached us before the order was placed, and we do not refund tax on earlier orders except as far as the state we shipped to allows. The full explanation is on Prices and Payment.
Business orders run on a separate set of terms, in the final section of Terms of Sale. Those terms apply only if you check the business customer box at checkout. Without that box you keep every protection a personal buyer has, whatever address the order ships to.
If your accounting department needs our taxpayer identification number or a completed W-9, ask by email and we send it to you directly. We do not publish it on the site.
Have Your Order Number Ready
One detail turns a three message conversation into one: the order number. You will find it in the confirmation email and in your account, under Orders. Put it in the first message, together with the name of the product.
If the problem is a defect or a size that does not fit, add two or three photos: the whole product, the part that is wrong, and the label. With those we can check it directly and give you the solution in the first reply, instead of asking for pictures and losing another day.
The Contact Form
The form sits directly below this text. It asks for your name, your email address, a phone number if you want to be called back, the order number, what the message is about, and the message itself. The answer goes to the email address you type there, so check it for typos before you send.
The form reaches the general inbox. Privacy requests and accessibility reports belong at their own addresses above, because those two have deadlines that start counting when the message lands in the right place.
You May Already Have the Answer
These pages cover most of what people write to ask:
- Frequently Asked Questions, for ordering, accounts, and changing an order after you place it.
- Shipping and Delivery, for processing time, transit time, cost, and what happens when a package runs late.
- Returns and Refunds, for the return window, the steps, who pays the shipping, and when the money goes back.
- Limited Warranty, for what the warranty covers, what it excludes, and how to open a claim.
- Prices and Payment, for the payment methods we accept, sales tax, and the fees we do not charge.
- Accessibility Statement, for how the site is built and where it still falls short.
Company Details
Neyvella is operated by Neyvella LLC. Full identification, for invoices, correspondence, and formal notices:
- Name
- Neyvella LLC
- Business address
- 30 N Gould St, Ste N, Sheridan, WY 82801, United States
- State of incorporation
- WY
- contact@neyvella.com
- Phone
- +1 307-357-9680
Last updated: 10 September 2026.