Terms & Conditions

These Terms of Sale are the contract between you and Neyvella LLC for anything you buy at www.neyvella.com. They say when the contract is formed, what the price covers, what warranty you get, how far our responsibility goes, and where a disagreement gets settled. Read them before you order. If something is unclear, write to contact@neyvella.com and ask before you buy, not after.

Two sets of rules run through this document. Most of it applies to everyone. Section 23 applies only if you told us at checkout that you buy for resale or for your business, and it takes away protections that everyone else keeps. If you did not check that box, Section 23 is not about you.

1. Who You Are Buying From

The store at www.neyvella.com is operated by Neyvella LLC.

Write to us at contact@neyvella.com or call +1 307-357-9680. Support answers 24/7. Email is usually better, because it leaves both of us a written record of what was said. We ship in the United States and to more than a hundred countries worldwide. Other ways to reach us are on the contact page.

2. Definitions: Consumer and Business Customer

These words mean the same thing everywhere in this document.

• “We”, “us” and “Neyvella”: Neyvella LLC, the company that owns and runs the store.
• “The Site”: the store at www.neyvella.com, with all of its pages and functions.
• “You”: the person or the company that places an order.
• “Consumer”: you buy for personal, family or household use. Unless you tell us otherwise at checkout, you are a Consumer, whatever name or address is on the order.
• “Business Customer”: at checkout you checked the separate box declaring that you buy for resale or for use in your trade or business. That checkbox is the only thing that makes you a Business Customer.
• “Products”: the items listed for sale on the Site.
• “Order”: your request to buy one or more Products at the prices shown.
• “The Contract”: the agreement between you and us, made up of the order we accepted and this document together with the pages named in Section 3.

Typing a company name, a company address or a tax number into the order form does not make you a Business Customer. We ask for a separate declaration on purpose. Section 23 removes protections a Consumer keeps, and we are not willing to remove them from someone who never knowingly chose that status.

3. Acceptance of These Terms

You accept these Terms by checking the box above the order button that says you have read them and agree to them. The box is empty until you check it. Without it the order does not go through.

Browsing is not acceptance. We do not treat visiting a page, adding an item to the cart or opening an account as agreement to this contract. Only that checkbox does that, and only for the order you were placing at the time.

For every order we store four things: the order number, the date and time in UTC, the IP address the order came from, and the version number of the Terms shown to you at that moment. That record is what lets either of us prove later which text applied to which order.

These pages are part of these Terms: Returns and Refunds, Shipping and Delivery, Limited Warranty, Prices and Payment, and the Privacy Policy. Where one of them conflicts with what is written here, the specific page controls. The one exception is Section 23, which controls for Business Customers.

You can buy as a guest or with an account. An account keeps your order history, your saved addresses and your wishlist. You are responsible for your password and for orders placed through your account. If you think someone else has it, change it and tell us at contact@neyvella.com. You can delete the account at any time from your account page or by writing to us. Deleting it does not cancel orders in progress and does not erase the sales records we are required to keep.

Do not use the Site to break the law, do not try to reach accounts or servers you have no right to reach, do not scrape the catalog automatically, and do not post content that is false, abusive, or that belongs to someone else. We can restrict or close an account that does any of this, and in serious cases without warning first.

These Terms are written in English, and English is the language of the contract.

4. How and When the Contract Is Formed

A product page is an invitation to order. It is not an offer that binds us. Your order is the offer.

When you place an order you get an automatic email straight away. That email confirms only that your order reached us and that we are looking at it. It is not acceptance, and it does not form the contract.

The contract is formed when we send you the shipping confirmation for a package. If your order goes out in more than one package, a separate contract is formed for each package, as it ships. Anything not yet shipped is not yet sold.

This matters in practice, in both directions. Until the shipping confirmation goes out we can still decline the order, and until then you owe nothing and can walk away.

We may decline an order, in whole or in part, when:

• the item is no longer in stock, including when two people buy the last unit at the same moment;
• the billing or delivery details are incomplete or wrong and we cannot verify them;
• we cannot reach you at the email address or the phone number on the order;
• the price or the description was clearly wrong because of a technical or human error;
• the delivery address is outside the area we ship to;
• the payment is not confirmed;
• we have reason to think the order is fraudulent, or that coupons and promotions are being used abusively;
• you have repeatedly refused delivered packages without a reason;
• the destination or the recipient is one we are not allowed to sell to, as described in Section 18;
• we have been threatened or abused by you or on your behalf.

Ordering a large quantity is not on that list and never will be. If you buy for a shop, an office or an event, that is a sale we want, and Section 23 is written for it.

When we decline an order we tell you by email or phone and we say why. If part of the order is fine, we ask you first whether to ship that part or cancel the whole thing. If you already paid, we refund everything you paid, shipping included, and we start that refund within 7 business days of the cancellation. Your bank usually shows the money 5 to 10 business days after that, a delay we do not control. Nothing else is owed by either side.

5. Order Confirmation

The order confirmation lists your order number, the products, the quantities, the unit prices, the shipping cost, the sales tax and the total. Together with the shipping confirmation it is the written confirmation of the contract between us. Keep it.

We keep a copy as well. If you lose the email, ask at contact@neyvella.com with your order number and we send it again, along with the version of these Terms that applied to that order.

Read it when it arrives. If anything does not match what you meant to order, tell us before it ships, while fixing it is still cheap for both of us.

If you are a Business Customer, put that objection in writing within 10 days of the date on the confirmation. After 10 days the confirmation stands as the record of what was ordered.

6. Prices, Sales Tax and Currency

All prices on the Site are in United States dollars.

Prices are exclusive of any sales, use, excise, value added or goods and services tax, and exclusive of customs duties and import taxes. Sales tax is calculated at checkout from your delivery address and appears on its own line before you confirm the order.

The price of a product does not include shipping. Shipping appears on its own line too. The complete total, with products, shipping and tax, is on screen before the button that places the order. Nothing is added after that screen: no surcharge, no convenience fee, no processing fee, no handling fee and no order fee.

The price that applies to your order is the one shown when you placed it. A price change afterwards does not touch an order already placed.

We can correct a price error. If a product was shown at a clearly wrong price because of a technical or human mistake, we tell you before shipping and you choose: buy it at the correct price, or cancel and get back everything you paid. We do not ship something else instead and call it equivalent.

How sales tax is worked out, which states it applies in, and how a Business Customer claims an exemption are on the prices and payment page. The payment methods you can use are the ones shown at checkout.

7. Product Descriptions, Photographs and Colors

The description, the specifications, the photographs and the color swatches on a product page are part of what we promise you. They are not decoration. If what arrives does not match them, that is our problem: send it back under the return policy or claim under the Limited Warranty, and we pay the shipping in both directions.

Screens render color differently. A shade can look one way on your phone and another way on the garment in daylight. That is exactly what the return window is for.

Items shown in a photograph next to the product, such as props or accessories, are not included unless the description lists them.

We write descriptions from what the manufacturer and the distributor give us, and specifications sometimes change without notice. When we find an obvious error, such as a wrong size chart or a wrong capacity, we cancel the affected order and refund it in full before shipping. We do not substitute a different product.

The photographs, text, page layout and code on www.neyvella.com belong to Neyvella LLC or to our suppliers. You can view them and print them for your own use. You cannot republish them, resell them, modify them or use them commercially without our written permission. Manufacturer names and logos appear on the Site only to identify the products they belong to, and they stay the property of their owners.

8. Product Labeling, Country of Origin and Fiber Content

Every textile product page states the country of origin using one of three phrases and no other: Made in U.S.A., Imported, or Made in U.S.A. and Imported. We do not put a flag, a map or a phrase like American brand in the place of one of those three, and we do not describe an imported item as domestic.

Where a description names any fiber, it gives the full fiber content by generic name, in descending order of weight, for every fiber that is 5 percent or more of the item. Fibers below 5 percent are grouped as other fiber, unless a fiber has a function we can name, in which case we name it.

We do not remove the labels that have to stay on a garment: fiber content, country of origin, and the identity of the manufacturer or dealer. The care label is never removed, not before shipping and not when a returned item goes back into stock. If a label has been cut out, the item does not go back on sale.

If the label on the item you receive contradicts the product page, the label is the accurate one. Tell us, and we treat it as a wrong item under the return policy, with the shipping on us.

9. Product Safety, Recalls and Warnings

We do not knowingly sell a recalled product. The moment we learn that something we carry has been recalled, we stop selling it that day and take the listing down. We then contact the people who already bought it, with the manufacturer’s instructions and with what we can do for them.

If a product you bought from us is recalled, you do not need the warranty and you do not need the return window to still be open. Write to contact@neyvella.com and we handle it.

We do not sell products intended for children under 12 years old. Our clothing, footwear, stationery, electronics and home appliance categories are for teenagers and adults.

Safety warnings, age markings, manuals and instructions supplied with a product stay with it. We pass on what the manufacturer provides and we do not edit or shorten it. Read the manual before first use, especially for anything electrical, and keep it: it is also what tells you whether a fault is covered by the warranty.

10. Customer Reviews

You can review a product you bought from us. Here is what we commit to, and you can hold us to every line of it.

• We do not write reviews ourselves, we do not buy reviews, and we do not publish generated ones.
• We do not publish reviews from our employees, our owners or their relatives dressed up as ordinary customer reviews.
• We do not offer anything in exchange for a positive review, and no discount, entry or reward we run depends on the rating you give.
• We do not delete, hide or push down a genuine negative review, and we do not reorder the list to bury it.
• We publish a review only from an account that actually ordered that product on www.neyvella.com, and we mark it as a verified purchase.

We do remove a review that contains someone else’s personal data, abuse or threats, an advertisement for another shop, or text that has nothing to do with the product. When we remove yours, we tell you which of those reasons applied.

By posting a review you let us display it on that product page, free of charge. The text stays yours, and you can ask us to take it down at contact@neyvella.com.

11. Promotional Pricing and Reference Prices

When you see a crossed out price next to a sale price, the crossed out price is a price at which we actually offered that product, openly and for a reasonable period, in the recent course of our business. It is not an invented list price and it is not a number we never sold at.

Each campaign carries its own dates and conditions on its own page. A discount does not apply backwards to orders placed before the campaign started.

A coupon applies once per order and does not combine with another coupon unless the campaign says it does. A coupon is not money: it is not paid out and it is not refunded.

If you return part of an order that a coupon was applied to, we refund what you actually paid for the returned items, meaning their price after the discount. If you return the whole order, you get the whole amount back.

12. No Subscriptions and No Auto-Renewing Charges

Neyvella does not sell subscriptions or auto-renewing products.

Every order is one purchase. We do not enroll you in a plan, we do not start a trial that turns into a paid one, we do not sell a paid membership, and we do not keep your payment details on file to charge you again later. There is nothing to cancel, because nothing renews.

If that ever changes, we will not do it quietly. Every term would be on screen before you enter any payment details, the consent would be a separate step from the rest of the order, and cancelling would be as easy as signing up and in the same place.

13. Email and Text Message Communications

We email you about your order: the acknowledgement, the shipping confirmation, and anything about a delay, a refund or a warranty claim. Those are part of the transaction, so they keep coming while an order is open, and they carry no unsubscribe link.

Marketing email goes out only to people who asked for it. Every marketing email carries an unsubscribe link and our postal address. When you unsubscribe we stop within 10 business days, and we do not ask you for a reason, a password, or a copy of your ID.

We collect your phone number for one purpose: so the carrier can reach you about the delivery. We do not send marketing text messages, and there is no text message signup at checkout.

What we collect, why, how long we keep it and what you can ask us to do with it is on the privacy policy.

14. Notice of Defects and Time Limits

Tell us as soon as you can when something is wrong. Early notice is not a formality: it is usually the difference between us still having your size in stock and not having it, and it keeps the manufacturer’s own claim window open.

If you are a Consumer, the deadlines that matter to you are the ones on the return policy and the Limited Warranty: 30 days to send back something you simply do not want, and 24 months for a warranty claim. Nothing in this section shortens a right your state gives you that cannot be waived.

If you are a Business Customer, two shorter deadlines apply. A shortage or visible damage has to be reported within 5 business days of delivery. Any other non-conformity has to be reported within 30 days of the day you discovered it, or the day you reasonably should have. Notice goes in writing to contact@neyvella.com, with the order number.

Whoever you are, if a package arrives damaged, photograph the box before you open it further, then photograph the item. Those two photos settle almost every damage claim without an argument. What happens next is on the returns page.

15. Warranties: What Applies to Consumers

We give a written limited warranty of 24 months on everything we sell. That is a voluntary commercial commitment. No federal law and no state law requires a seller to give a written warranty or sets how long one has to last. The full text is on the Limited Warranty page, and you can read it before you buy.

Our written warranty is added on top of the implied warranties your state law gives you. It does not replace them and it does not buy them out. Nothing in these Terms disclaims the implied warranty of merchantability or the implied warranty of fitness for a particular purpose where you buy as a Consumer.

What we do is limit how long those implied warranties last, to the same 24 months as our written warranty, counted from the day the product is delivered to you.

Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above exclusions and limitations may not apply to you.

Our 30 day return window is a separate thing from all of this. It is a store policy, not a legal right, and it comes with its own conditions, set out on the returns page.

16. Limitation of Liability

This section says how far our responsibility goes. The exceptions in it are not decoration, so read them as carefully as the limits.

Our total liability to you in connection with an order does not exceed what you paid for that order, shipping and tax included.

We are not liable for incidental or consequential damages: lost time, lost income, the cost of buying a replacement elsewhere, or an occasion the delivery was meant for.

Neither that cap nor that exclusion applies to death or injury to a person, to damage caused by our fraud or by something we did deliberately, or to anything the law of your state does not allow us to limit. If a product we sold injured someone, Section 17 governs that claim and this section does not touch it.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We are not liable for damage caused by using a product for something other than what the manufacturer intended, or by ignoring the instructions that came with it.

We work to keep the Site available and we cannot promise that it always will be. We are not liable for a temporary outage caused by maintenance, by a technical fault, or by a service provider we depend on. If an outage stops you from placing an order, write to contact@neyvella.com and we place it with you at the price that was showing.

The Site links to other websites. We do not control what is on them and we are not responsible for it.

If you are a Business Customer, Section 23 changes this section for you.

17. Product Liability

If a product we sold injures a person or damages property because it is defective, that claim is governed by the law of the state where you live. It is not a warranty claim. Nothing in these Terms, Section 16 and Section 23 included, limits it, caps it, or shortens the time you have to bring it.

We sell products made by other companies. For any product we sell, if you ask, we give you the name and the contact details of its manufacturer, or of the importer who brought it into the United States. Write to contact@neyvella.com with the order number and we answer within 5 business days. We do not ask why you want it.

If someone has been hurt, tell us and tell the manufacturer, and keep the product, the packaging and the manual exactly as they are. Those are the evidence, and repairing or throwing out the item usually destroys the claim.

18. Export Compliance and Restricted Destinations

We ship in the United States and to more than a hundred countries worldwide.

Products bought from us may not be exported or re-exported in breach of United States law. That applies to you as much as to us, and it applies to a package you forward abroad yourself after we delivered it to you.

We do not sell to, and do not ship to, these destinations: Cuba, Iran, North Korea, and the Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine. We also do not sell to any person or company on a United States restricted party list, or to anyone acting on their behalf.

By placing an order you confirm that you are not on such a list, that you are not ordering for someone who is, and that the goods are not going to one of those destinations.

If we find out afterwards that an order breaks this section, we cancel it and refund what was paid. We do not keep the money.

19. Electronic Records and Communications

You agree to receive the contract and everything attached to it electronically: these Terms, the order confirmation, the shipping confirmation, the invoice, the warranty text and any notice we owe you. Checking the box at checkout has the same effect as signing on paper, and the record we keep of it is described in Section 3.

To receive and keep those documents you need an email account you actually read and a device that opens PDF files. Save the emails, or print them.

You can have a paper copy of any of these documents, free of charge, whenever you want one. Write to contact@neyvella.com, or to 30 N Gould St, Ste N, Sheridan, WY 82801, United States, with your order number, and we mail it.

You can also withdraw your agreement to receive contract documents electronically. Tell us at contact@neyvella.com. It takes effect from that point onward and does not undo what we already sent.

20. Force Majeure

Neither of us is responsible for failing to perform because of an event outside our reasonable control: extreme weather, fire, flood, earthquake, war, a restriction imposed by a public authority, a general strike, or a prolonged failure of the power or communications networks.

While such an event lasts, the obligations it affects are suspended, and we tell you what is happening and what it means for your order.

One thing is not suspended. If we cannot ship by the date we announced, you still get the notice we owe you before that date passes, and you can still cancel for a full refund, whatever caused the delay. An event of this kind is a reason we cannot ship. It is not a reason to keep your money. The full delay procedure is on the shipping page.

If the event runs long enough that the order no longer makes sense, either of us can end the contract for the products not yet shipped, with no penalty on either side, and we refund everything paid for them.

21. Governing Law

Nothing in these Terms deprives you of the protection of any mandatory, non-waivable provision of the law of the state in which you reside.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this contract.

We do not require arbitration. We do not ask you to give up your right to bring a claim in court, and we do not ask you to give up your right to take part in a class action. If we ever propose to change that, it will be published on this page first, and it will not apply to orders already placed.

22. How to Raise a Complaint

Start with us. Write to contact@neyvella.com with your order number and what went wrong. We answer in writing, to the same address. Most complaints end here, and this route is faster than every other one on the list.

That first step is not a condition. You do not have to exhaust it before going elsewhere, and we do not run an internal dispute mechanism that you are required to use first.

These are the routes open to you. They are not steps in a sequence, and you can use more than one at the same time:

• Write to us at contact@neyvella.com, or call +1 307-357-9680. Support answers 24/7.
• Report us to the Federal Trade Commission at ReportFraud.ftc.gov.
• Contact the attorney general’s office of the state where you live. Every state has one, and every one of them takes consumer complaints.
• If you paid by card, dispute the charge with the bank that issued it. Talk to us first if you can, because a refund from us is usually quicker than a dispute.
• Bring the claim in a court that has jurisdiction over it.

If the problem was the Site itself rather than an order, the accessibility page says who to write to and how quickly we answer.

23. Additional Terms Applicable to Business Customers

In the event of a conflict between this Section and any other provision of these Terms, this Section controls for Business Customers.

This Section applies to you only if you checked the box at checkout declaring that you buy for resale or for use in your trade or business. If you did not check it, you can stop reading here. None of this applies to you, and Sections 15 and 16 are what govern your purchase.

EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED HEREIN, THE GOODS ARE PROVIDED AS IS, AND SELLER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

Nothing in this Section disclaims or modifies any implied warranty as to a Consumer. Where you purchase as a Consumer, the implied warranties of merchantability and fitness for a particular purpose are not disclaimed.

Warranty. The Neyvella Limited Warranty applies to you as written on the warranty page, and nothing beyond it applies. The implied warranties are disclaimed in the block above, the remedies set out in that warranty are the only remedies you have, and the time limit below applies to any claim about the goods.

Your remedy. If a product does not conform, our obligation, at our option, is to repair it, replace it, or refund what you paid for it. That is your exclusive remedy. We are not liable to you for lost profits, lost business, loss of use, the cost of cover, or any other incidental or consequential damage. If this exclusive remedy is ever held to have failed of its essential purpose, the exclusion of incidental and consequential damages survives and continues to apply on its own.

Liability cap. Our total liability to a Business Customer in connection with an order does not exceed the amount paid for that order. This cap does not apply to injury to a person, and it does not apply to the product liability claims described in Section 17.

One year to bring a claim. Any action arising out of a sale to a Business Customer has to be commenced within one year after the cause of action accrues. This shorter period applies only to Business Customers. It does not apply to a Consumer, and it does not apply to a claim for injury to a person or for damage to property caused by a defective product.

Notice of defects. Shortages and visible damage: within 5 business days of delivery. Any other non-conformity: within 30 days of the day you discovered it or reasonably should have. In writing, to contact@neyvella.com, with the order number. Goods kept past those periods are accepted.

Written confirmation. Our order confirmation is the written confirmation of the contract between us. If it does not match what you ordered, object in writing within 10 days of its date. After 10 days it stands as the record of what was ordered.

Returns. Nothing comes back without a return authorization number issued by us first, and a package that arrives without one is refused. Business returns run on 15 days from delivery, unopened goods in the original packaging, shipping at your cost and at your risk, and a restocking fee of $6.99. Products already resold, used in your business, special ordered or customized are not returnable. The details are in the business section of the returns page.

Cancelling an order. If you cancel after we have started to fulfill an order, you cover the costs we actually incurred on it: packaging, freight already paid, and the restocking fee above on goods pulled from stock for you. That amount is a reasonable estimate of what the cancellation costs us, not a penalty, and we show you the calculation.

Sales tax and payment. Sales tax applies to your order like any other. An exemption is granted only against a resale or exemption certificate that we validate before you place the order. Tax already charged is not refunded afterwards, beyond what the delivery state itself allows. Payment terms are on the prices and payment page.

Your paperwork does not override this contract. Seller’s acceptance of any order is expressly limited to and conditional upon Buyer’s assent to these Terms. Any additional or different terms in Buyer’s purchase order, vendor agreement, supplier portal, invoice portal or other document are hereby rejected and are not part of the contract, whether or not Seller ships the goods.

24. Changes to These Terms

We change this document when the law changes, when what we sell changes, or when the way the store works changes. Every version carries a number and a date, both at the bottom of this page.

The version that applies to your order is the one that was on screen when you placed it, and that version number is stored with the order. A later change never reaches back to an order already placed.

If you want the version that applied to one of your orders, ask at contact@neyvella.com with the order number and we send it to you.

If a court finds one provision here invalid or unenforceable, the rest stays in force.

Version 2026-09-10. Last updated: 10 September 2026.